Crucial conversations : tools for talking when stakes are high
Record details
- ISBN: 0071771328 (paperback)
- ISBN: 9780071771320 (paperback)
- ISBN: 0071775307 (hardcover)
- ISBN: 9780071775304 (hardcover)
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Physical Description:
xviii, 244 pages ; 24 cm
print - Edition: Second edition.
- Publisher: New York : McGraw-Hill, [2012]
- Copyright: ©2012
Content descriptions
Bibliography, etc. Note: | Includes bibliographical references (p. 231) and index. |
Formatted Contents Note: | Foreword to the second edition -- Foreword to the first edition -- Preface -- What's a crucial conversation?: and who cares? -- Mastering crucial conversations: the power of dialogue -- Start with heart: how to stay focused on what you really want -- Learn to look: how to notice when safety is at risk -- Make it safe: how to make it safe to talk about almost anything -- Master my stories: how to stay in dialogue when you're angry, scared, or hurt -- State my path: how to speak persuasively, not abrasively -- Explore others' paths: how to listen when others blow up or clam up -- Move to action: how to turn crucial conversations into action and results -- Yeah, but: advice for tough cases -- Putting it all together: tools for preparing and learning -- Afterword: What I've learned about crucial conversations in the past ten years. |
Search for related items by subject
Subject: | Interpersonal communication Interpersonal relations |
Available copies
- 17 of 18 copies available at SPARK Libraries.
Holds
- 0 current holds with 18 total copies.
Other Formats and Editions
Show Only Available Copies
Location | Call Number / Copy Notes | Barcode | Shelving Location | Status | Due Date |
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Ashland Public Library | 153.6 PAT (Text)
Bookplate:
Received from the Office of Commonwealth Libraries for the new director orientation program.
|
30399000342954 | Non-fiction | Available | - |
Bangor Public Library | R 153.6 CRU (Text) | 75011000360872 | Adult Reference | Available | - |
Bellwood-Antis Public Library | 153.6 Pat (Text)
Memorial:
KURTZ, BETTY FROM THE BETTY KURTZ MEMORIAL BOOK FUND.
|
310BEL00048983 | Adult Nonfiction | Available | - |
Cambria County Library | PROFESSIONAL 153.6 C955 (Text) | 85131001791848 | CACM Professional Collection | Available | - |
Ebensburg Public Library | 153.6 PAT (Text) | 31814700830018 | EBNM Non-Fiction | Available | - |
Everett Free Library | 153.6 P (Text) | 15537000006705 | Adult Nonfiction | Available | - |
Gettysburg Library | 153.6 PATTERSON (Text) | 35740636051211 | Nonfiction | Available | - |
Montrose | 153.6 PATT (Text) | 37000009423127 | SSQM Main Floor | Available | - |
Northern Cambria Public Library | 153.6 Cru (Text) | 31814100624946 | NCMM Non-Fiction | Available | - |
Public Library of Catasauqua | 153.6 CRU (Text) | 70000000168596 | Adult Non-Fiction | Available | - |